Refund policy

REFUND & RETURN POLICY

We offer a 30-day return policy for defective or damaged items only.

Eligibility for Returns:

• Items must be unused and in original condition
• Requests must be made within 30 days of delivery

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us at [your email] with:

• Your order number
• Clear photos or videos showing the issue

Once approved, we will provide:

• A replacement at no cost, or
• A full refund

Non-Returnable Cases:
We do not accept returns or refunds for:

• Change of mind
• Incorrect shipping address provided by the customer
• Delays caused by shipping carriers

Refund Processing:
Approved refunds will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds:
If you have not received your refund, please check with your bank or payment provider before contacting us.

Contact:
For any questions, please contact us at support.sprucetiny@gmail.com.